We want you to be happy with Letronna. If you are not, here is how refunds work. Orders are processed by Paddle.com, our merchant of record, which issues refunds to your original payment method.
Subscriptions
You can ask for a full refund of your first payment for a Pro or Team subscription within 14 days of buying it, provided the hosted credit it included has not been used. After that, or for renewals, you can cancel at any time from Billing in your dashboard and the plan runs to the end of the period already paid; that period is not refunded.
Credit
Credit you bought can be refunded within 14 days of purchase for the part you have not spent. Credit already used on hosted models is not refundable.
LETRO
Credit bought with LETRO, and LETRO sent, staked or burned, cannot be refunded: blockchain transactions cannot be reversed.
Your legal rights
Nothing in this policy takes away rights you have under consumer law where you live.
How to ask
Email [email protected] with the email address on your account and your order or receipt number, or use the link in your Paddle receipt. We reply within 3 business days, and refunds usually reach you within 5–10 business days, depending on your bank.