We want you to be happy with Letronna. If you are not, here is how refunds work. Refunds go to your original payment method and come from whoever sold to you: Link for most purchases, Gadlus LLC for Alipay, WeChat Pay, crypto and auto top-ups, or Paddle.com for subscriptions started through Paddle.
Subscriptions
You can ask for a full refund of your first payment for a Pro or Team subscription within 14 days of buying it, provided the hosted credit it included has not been used. After that, or for renewals, you can cancel at any time from Billing in your dashboard and the plan runs to the end of the period already paid; that period is not refunded.
Credit
Credit you bought can be refunded within 14 days of purchase for the part you have not spent. Credit already used on hosted models is not refundable.
Prepaid passes
You can ask for a full refund of a pass within 14 days of buying it, provided the hosted credit it included has not been used. After that, unused time is not refunded.
When a purchase is refunded
The credit a refunded or successfully disputed purchase gave is taken back, along with a fully refunded pass's time. If that credit has already been spent, your balance can go below zero until more is added. Link may also refund a purchase itself in certain cases, up to 60 days after it. Crypto refunds go back as stablecoins to the wallet that paid.
LETRO
Credit bought with LETRO, and LETRO sent, staked or burned, cannot be refunded: blockchain transactions cannot be reversed.
Your legal rights
Nothing in this policy takes away rights you have under consumer law where you live.
How to ask
Email support@letronna.ai with the email address on your account and your order or receipt number, or use the link in your receipt. We reply within 3 business days, and refunds usually reach you within 5–10 business days, depending on your bank.